Complaints

Any complaints concerning contractual relationships must be forwarded in writing to:

Intesa Sanpaolo Life dac
Client Relations
1st Floor, International House,
3 Harbourmaster Place, IFSC
Dublin D01 K8F1
Ireland

or by fax to + 353 1 661 7727

or by e-mail relazioniclienti@intesasanpaololife.ie

In the event that the outcome of the complaint is not deemed to be acceptable or in event of the absence of feedback from the company within a maximum period of 45 days, one can address the complaint to IVASS, by attaching the relevant documentation of the complaint regarding Intesa Sanpaolo Life dac, by sending it to:

IVASS
Istituto per la Vigilanza sulle Assicurazioni (Institute for the Supervision of Insurance Companies)
Via del Quirinale, 21
00187 Roma
Italy