Privacy

PERSONAL DATA

Access to our website does not generally require the entry of personal data or any personal identifying codes.

The computer systems and software programs being used while our website is being accessed, acquire for the sole duration of the connection, some identifying data implicit in the use of Internet communication protocols.

This information is not collected for transmission to other interested parties but, by its very nature, it could allow user identification if obtained by third parties.

This data category contains:

  • the Internet Protocol (IP) addresses or domain names of computers used by users who connect to our website;
  • the Uniform Resource Identifier (URI) record of the requested resources;
  • the time of the request;
  • the method employed in submitting the request to the server;
  • the size of the file obtained in reply; and
  • the code number indicating the status of the reply given by the server (successful, error, etc.) and other parameters relating to the user's operating system and computer environment.

This data is only used to obtain anonymous statistical information as to the use of our website and for checking that it is functioning properly.

No personal data of the user is obtained via cookies.

Cookies are small text files which are downloaded onto the user's computer when visiting a website. They are used for various purposes, so as to allow, for example, the efficient navigation between webpages, to remember favourite websites and, generally, to improve the user's browsing experience.

Intesa Sanpaolo Life dac uses cookies both for technical purposes, related to the provision of our services and the proper functioning of certain areas of our website. We also use cookies for statistical purposes aimed at gathering information, in an anonymous manner, regarding the use of our website by its visitors. Intesa Sanpaolo Life dac may use this information to compile reports and analyse the browsing habits of users so as to improve their browsing experience.

Cookies used for analytical purposes are persistent and are not deleted automatically. It is possible to manage them, such as deleting or disabling them, by customising one's own computer browser settings.

The optional and voluntary sending of emails to the email addresses indicated on our website implies the subsequent acquisition of the sender's email address, which is necessary for replying to requests, as well as any other personal data which shall be used for the sole purpose of responding to the sender's requests.

COMPLAINTS

Any complaints concerning contractual relationships must be forwarded in writing to:

Intesa Sanpaolo Life dac
Client Relations
1st Floor International House, 
3 Harbourmaster Place, IFSC
Dublin D01 K8F1
Ireland

or by fax to + 353 1 661 7727

or by email relazioniclienti@intesasanpaololife.ie

In the event that the outcome of the complaint is not deemed to be acceptable or in event of the absence of feedback from the company within a maximum period of 45 days, one can address the complaint to IVASS, by attaching the relevant documentation of the complaint regarding Intesa Sanpaolo Life dac, by sending it to:

IVASS
Istituto per la Vigilanza sulle Assicurazioni (Institute for the Supervision of Insurance Companies)
Via del Quirinale, 21
00187 Roma